UNISONdirect is the union’s helpline for members, stewards, potential members and the general public.
With lines open from 6am to 12pm weekdays and 9am to 4pm on Saturdays, UNISONdirect is one of the union’s most popular services. Call handlers often support members through some of the hardest times in their lives.
Any member can call UNISONdirect and speak to one of the specially trained staff.
Call handlers train for six weeks so that they know how to direct people to the right services. They put people straight through to services such as legal help or free will advice, reducing the workload for UNISON reps.
Though staff rarely change, technology does and UNISONdirect has recently added online chat to its service.
You can find UNISONdirect via 0800 0857 857, Monday to Friday 6am to midnight and 9am to 4pm on Saturdays. Over the Christmas holiday, UNISONdirect will be closed on 25, 26, 27 December and 1 January and open 9am to noon on 24 and 31 December.